Help partners build complete technology solutions and move opportunities forward.

Who we are

Ingram Micro helps businesses access the technology, expertise, and solutions they need to grow. Together with HPE, we’re helping partners navigate cloud, networking, AI, and infrastructure transformation.

Technology is moving quickly, and our teams are helping partners stay ahead.

How our team works

The Technical Solutions Specialist team works directly with reseller and internal partners to build complete solutions, identify opportunities, and support the sale of appropriate products and services.

Sometimes that means responding quickly to partner requests by email, phone, online chat, or Microsoft calendar bookings. Other times it means uncovering the end-user need, clarifying budget and close date, and expanding the opportunity with the right services, support, warranty, maintenance, or adjacent technology options.

It’s a collaborative, sales-focused role where consistency, responsiveness, technical product knowledge, and strong partner engagement all matter.

This is a hybrid role - 3 days/week onsite - and can be based at one of the following locations:

Buffalo, NY

Scottsdale, AZ

Greer, SC

Our values in action

The ideal candidate is curious, collaborative, and always learning. In this role, you’ll work with people across countries and technologies, share ideas openly, and help partners feel more confident navigating complex solutions.

What you’ll do

• Build complete technology solutions and identify opportunities to help partners complete the sale with appropriate products and services
• Respond to reseller and internal partner requests expediently and efficiently through email, phone, online chat, and Microsoft calendar bookings
• Identify key opportunity details, including budget, end-user information, business need, and close date
• Expand opportunities by recommending services, support, warranty, maintenance, and adjacent technology options
• Support cross-sell conversations by identifying additional products or services that strengthen the overall solution
• Maintain productivity, engagement, and service-level metrics while delivering a consistent partner experience

What you bring to the role

• Formal education or hands-on experience with technology products preferred
• Effective communication skills with multiple levels of customers, reseller partners, and internal stakeholders
• Proficiency with Microsoft Office products and associated software
• Ability to follow direction while also taking initiative when needed
• Team-oriented mindset with the ability to receive constructive feedback as an opportunity to improve
• High school diploma or equivalent required; two-year degree preferred
• Three years of general experience or two years of functional experience preferred
• Ability to apply acquired job skills, company policies, and procedures to complete assigned tasks

Your growth with us

You’ll work with advanced technologies, global teams, and strategic partners while building technical expertise and visibility across the business. Let’s shape tomorrow.

#LI-Hybrid