Team Manager

Job Title

Location: Milton Keynes - Hybrid

This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Job

We are looking for an experienced and people-focused Team Manager to lead our Order Management Team, ensuring the smooth and efficient delivery of end-to-end order processing activities. This role plays a critical part in driving operational excellence, delivering a high-quality customer experience, and supporting continuous improvement across the function.

You will lead a team responsible for managing the order lifecycle, ensuring service levels, quality standards, and customer expectations are consistently achieved. Alongside day-to-day operational leadership, you will focus on coaching and developing your team, improving processes, and helping shape a high-performing, customer-centric culture.

This opportunity is ideal for a strong people manager who enjoys working in a fast-paced operational environment and is passionate about driving performance, collaboration, and continuous improvement.

Core responsibilities:

• Lead and manage the day-to-day activities of the Order Management Team, ensuring accurate and timely order processing
• Monitor team performance against SLAs, productivity, accuracy, and backlog management targets
• Manage escalations and support resolution of operational and customer issues efficiently.
• Conduct regular 1:1s, coaching sessions, and performance reviews to support team development
• Create a collaborative, accountable, and high-performing team culture.
• Identify and implement process improvements to improve operational efficiency and customer experience.
• Support transformation initiatives including automation and system enhancements
• Use operational data and insights to inform decisions, prioritisation, and performance improvements
• Ensure compliance with operational controls, audit requirements, and internal policies

To set you up for success, we are looking for the following skills and experience:

• Experience managing teams within Order Management, Operations, or Customer Experience environments
• Strong understanding of end-to-end order-to-cash (OTC) processes and controls
• Proven leadership and coaching skills, with experience developing high-performing teams
• Strong analytical and problem-solving capabilities with the ability to use data to drive decisions
• Ability to manage multiple priorities in a fast-paced operational environment
• Experience handling escalations, stakeholder management, and difficult conversations professionally
• Strong communication and cross-functional collaboration skills
• Experience using ERP or CRM systems
• Continuous improvement mindset with experience supporting operational change initiatives

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

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