Sr. Account Representative - Enterprise East Region 

Your Role:

The Senior Account Representativeis responsible fordriving revenue growth, customer retention, and strategic account development across a portfolio of enterprise customers within the Eastern United States. This role serves as a trusted advisor to customers, partners, and internal stakeholders byidentifyingopportunities, delivering solution-based recommendations, and supporting the execution of sales strategies that drive business outcomes.

The Senior Account Representative manages complex customer relationships, supports large and diverse account portfolios, collaborates closely with field sales and vendor partners, and serves as a key resource foryour account(s). This position requires strong sales acumen, technicalaptitudeand the ability to navigate a fast-paced, customer-focused environment.

Key Responsibilities

• Drive sales growth through the promotion, sale, and renewal of company products, services, and solutionswithin your account base.

• Manage complex customer portfolios and provide proactive account management to drive long-term customer success.

• Develop and execute account growth strategies focused on customer retention, expansion, and acquisition opportunities.

• Identify, qualify, and pursue new business opportunities through prospecting, lead generation, customer engagement, and cross-functional collaboration.

• Build andmaintainstrong relationships with key customer stakeholders, channel partners, field sales teams, and vendor organizations.

• Serve as a trusted advisor by understanding customer businessobjectivesand aligningappropriate technologysolutions to meet their needs.

• Support strategic initiatives in partnership with field sales teams while contributing to shared revenue goals and quota attainment.

• Maintainexpertisein company offerings, emerging technologies, competitive positioning, and industry trends.

• Prepare andmaintainaccuratesales forecasts, pipeline reports, account plans, and activity tracking documentation.

• Collaborate with internal departments to ensurea seamlesscustomer experience andtimelyresolution of customer inquiries.

• Represent the voice of the customer internally and advocate for customer needs across the organization.

• Utilize company tools, resources, and platforms to maximize customer engagement and operational efficiency.

• Consistently achieve or exceed assigned sales, revenue, and performanceobjectives.

Required Knowledge & Skills

• Strong consultative selling skills with the ability toidentifycustomer needs, position solutions, negotiate effectively, and close business.

• Excellent verbal, written, and presentation communication skills.

• Proven ability to manage strategic customer relationships and influence decision-makers.

• Strong organizational, analytical, and problem-solving capabilities.

• Ability to manage multiple priorities whilemaintaininga high levelof accuracy, urgency, and customer focus.

• Proficiencyin Microsoft Office applications, including Excel and Word.

• Strong collaboration skills with the ability to work effectively across sales, operations,vendor, and leadership teams.

• Self-motivated with the ability to work independently and manage a large territory or account portfolio.

• Knowledge of technology products, distribution, channel sales models, and enterprise customer environments preferred.

Education & Experience

• High School Diploma or equivalent required;Bachelor's Degreepreferred.

• Minimum 5yearswork experience including a minimum of three (3) years of sales, account management, customer success, or customer service experience, preferably within technology, distribution, or a related industry.

• Demonstrated success managing customer relationships and achieving or exceedingsales objectives.

• Experience supporting enterprise customers, channel partners, or strategic accounts preferred.

Core Competencies

Customer & Sales Leadership

• Customer Focus

• Consultative Selling

• Relationship Management

• Persuasion & Influence

Communication & Collaboration

• Communicates Effectively

• Collaborates Across Functions

• BuildsStrategic Partnerships

Execution & Accountability

• Drives Results

• Ensures Accountability

• Action Oriented

Professional Effectiveness

• Resilience

• Problem Solving

• Business Acumen

• Time and Priority Management

Working Conditions

• Primarily office-based withhybrid work flexibility based on business needs.

• Supports enterprise customers throughout the Eastern United States.

• Limited travel may berequiredfor customer meetings, partner engagements, internal events, and training opportunities.

Success Measures

Success in this role isdemonstratedthrough:

• Achievement of sales, revenue, and gross profitobjectives.

• Customer retention and expansion performance.

• Pipeline development and opportunity conversion.

• Forecast accuracy and account planning effectiveness.

• Customer satisfaction and relationship strength.

• Operational excellence and cross-functional collaboration.

• Contribution to regional and organizational growth initiatives.

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