Security Field Engineer III

Our Purpose & Values:

To Glorify God and Share His Blessings

• Integrity
• Extraordinary Customer Experience
• Teamwork
• Driven to Excellence

Job Summary:

The Security Field Engineer III is responsible for:

• Leading and participating in complex projects
• Maintaining certifications and learning new technologies as requested
• Effectively communicating with internal and external teams
• Providing advanced technical support and mentoring Engineers
• Providing technical assistance for project and ticket escalations

Key Measurables (KPIs):

This role is accountable for achieving and maintaining the following measurable results:

• Effective Management of Assigned Active Projects
• Timely Resolution of Active Support Tickets
• Achievement of Billable Percentage Targets
• Achievement of Utilization Percentage Targets
• Customer Satisfaction (CSAT)

Measurables may be reviewed and adjusted periodically to align with business goals.

Essential Job Functions & Expected Outcomes:

Solution Implementation & Client Support: 100% of the Job

• Implements and supports network security solutions, including Cisco Identity Service Engine, Cisco Secure Access, Cisco Secure Firewalls, Meraki firewalls, Duo multi-factor authentication and single sign-on, Cisco Umbrella, Cisco Secure Endpoint, Cisco Secure Email, Cisco Secure Network Analytics, and Cisco Secure Workload
• Reviews and follows project Statements of Work to gain a clear understanding of customer expectations
• Collaborates cross-functionally with Project Managers and co-workers
• Maintains and pursues professional and security specialization certifications
• Records detailed project and service ticket progress and status
• Achieves and maintains a minimum customer satisfaction rating average as set by management
• Remains current with relevant security technology trends
• Performs onsite hardware installations as needed
• Develops positive client relationships through ongoing education of systems and timely resolution of questions, issues, and/or complaints
• Participates in internal and customer-facing meetings

The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

Education: Bachelor’s degree in Information Technology, Cybersecurity, Network Engineering, or related field preferred; will consider an equivalent combination of education and relevant experience.

Experience: 5+ years of progressive experience in enterprise network engineering and advanced network security design, implementation, and troubleshooting.

Certification(s): Cisco Certified Network Professional – Security (CCNP Security) required; advanced security certifications (e.g., CCIE Security, CISSP, or equivalent) preferred.

Functional Skills:

• Advanced planning, prioritization, and organizational skills
• Expert-level troubleshooting and root cause analysis in complex enterprise security environments
• Demonstrated ability to design and implement scalable, secure network architectures
• Strong risk assessment and mitigation capabilities
• Ability to serve as senior technical escalation point for security-related incidents
• Strong customer-facing skills with ability to act as a trusted technical advisor
• Ability to mentor junior engineers and provide technical leadership
• Commitment to security best practices, compliance standards, and continuous improvement

Technology Aptitude/Skills:

• Advanced expertise in TCP/IP networking fundamentals including IP subnetting, DHCP, DNS, VLANs, and static and dynamic routing
• Strong understanding of enterprise infrastructure and related platforms (Virtualization, Windows Server/AD)
• Extensive experience designing and implementing Cisco Security Solutions (ISE, Secure Access, Duo, XDR)
• Deep understanding of network security architecture, threat mitigation, Zero Trust and layered defense strategies
• Experience with other advanced security platforms (e.g., Microsoft, Palo Alto, Fortinet, or similar enterprise solutions)
• Strong understanding of endpoint security integration within enterprise network environments
• Foundational understanding of cloud security architecture and tooling
• Foundational understanding of security operations and incident response
• Ability to evaluate emerging security technologies and recommend architectural improvements

Language Skills:

• Excellent verbal and written communication skills
• Ability to present complex security architectures and risk considerations to executive, technical, and non-technical stakeholders
• Strong presentation and documentation skills
• Ability to develop technical standards, implementation guides, and security documentation

Leadership/Behaviors:

• Leads through technical expertise, influence, and sound judgment
• Serves as senior escalation point for high-impact security incidents
• Drives collaboration across engineering, sales, and project teams
• Exercises strong risk awareness and decision-making in complex environments
• Forward-thinking and focused on optimizing security posture
• Self-motivated, accountable, and committed to operational excellence

Culture Match Behaviors: Honest, ethical collaborative, respectful, interacts professionally with others both inside and outside of the organization.

Equipment Used:

This role routinely uses standard office equipment and technology, including computers, phones, mobile devices, photocopiers, filing systems/cabinets, and related office tools. It also regularly utilizes video conferencing and collaboration platforms (e.g., Webex) to communicate and coordinate with team members and customers. Specialized equipment may be required depending on the position.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Ability to remain in a stationary position for extended periods of time.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and other standard office equipment.
• Ability to safely lift, carry, and position networking equipment (e.g., routers, switches, wireless access points, collaboration technologies) weighing up to 40 pounds, occasionally working in server rooms or similar environments.
• Ability to communicate effectively in person, over the phone, and via video.
• Ability to travel occasionally to company offices, customer sites, or off-site events as required by the role.
• Ability to read, analyze, and interpret information on an ongoing basis.
• Occasional movement within the office and ability to position self (e.g., bending, reaching, kneeling) as needed.
• Ability to lift or move up to 15 pounds occasionally.

Environmental Conditions & Travel:

• Work is typically performed in a standard office environment with moderate noise levels; remote work may also be an option depending on the role.
• Employees approved for remote or hybrid work are required to maintain an appropriate and reliable internet connection that meets Network Solutions’ minimum standards to support secure access, video conferencing, and collaboration tools, in accordance with company policy.
• Occasional exposure to outdoor conditions or inclement weather may occur when traveling.
• Travel Requirements: Occasional travel to customer sites.