Professional, Billing & Pricing Operations Analyst

Ingram Micro is seeking a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team. This role is responsible for managing billing processes, pricing analysis, reconciliations, vendor coordination, and reporting. The position plays a key role in ensuring financial accuracy, driving operational efficiencies, and enabling data-driven decision-making across global operations.

Key Responsibilities

• Operations Management:

• Manage billing, pricing, and reconciliations with high accuracy and compliance.
• Analyze vendor pricing, contracts, and financial data to resolve discrepancies.
• Collaborate with vendors, stakeholders, and cross-functional teams to ensure smooth operations.
• Own high-priority and complex vendor/reseller issues and drive resolution.
• Maintain data integrity across systems, regions, and stakeholders.
• Support pricing decisions, validations, and approvals.

• Reporting & Analytics:

• Generate scheduled and ad-hoc reports across multiple regions.
• Leverage advanced Excel, reporting tools, and automation for data analysis.
• Build dashboards, templates, and reporting solutions.
• Analysis of large datasets and provide data comprehension
• Translate business requirements into actionable insights and reporting outputs.

• Process Improvement:

• Identify operational risks, inefficiencies, and improvement opportunities.
• Drive automation and continuous improvement initiatives.
• Participate in cross-functional projects to improve productivity and service quality.

• Escalation & Issue Management:

• Investigate and resolve escalated issues through detailed analysis.
• Collaborate with global teams to ensure timely resolution of business-impacting issues.
• Subject Matter Expertise:
• Maintain process documentation and ensure adherence to SOPs.
• Provide guidance, training, and onboarding support to team members.
• Act as a key point of contact for process-related queries.

Required Qualifications

• Bachelor’s degree in Finance, Business, Analytics, or related field.
• 3–5+ years of experience in billing, pricing, financial operations, or reporting.
• Advanced Excel skills (pivot tables, formulas, macros).
• Strong analytical, problem-solving, and stakeholder management skills.
• Experience with reconciliations, financial data, and vendor operations.

Preferred / Good-to-Have Skills

• SQL, Python, and data analysis capabilities.
• Power BI or similar BI/visualization tools.
• Experience with automation tools (Power Automate, VBA, RPA tools like UiPath).
• Exposure to AI/ML or intelligent automation in reporting/operations.
• Experience in Cloud Products and Vendors – Billing and Pricing
• Experience with CRM, ERP, or financial systems.

Key Competencies

• Data-driven decision-making
• Strong attention to detail and accuracy
• Collaboration and stakeholder engagement
• Continuous improvement and automation mindset