Lead/Deputy Manager - QA

Company Overview

Ingram Micro is an integral part of the technology ecosystem, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions, and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology. We are on a path to transform Ingram Micro into a Digital Platform Business, based on experience and outcomes. Our strategy is intently focused on three main users (Customer, Associate, Vendor) of our Digital Platform, which will be connected via Data and Intelligence. These platforms together are the Ingram Micro Xvantage™.

Job Information

Our challenge is to leverage modern tools, techniques, and methodologies to design, build, and maintain highly scalable, reliable, and high-performing enterprise systems. Our customers and partners rely on seamless, high-quality applications to operate and expand their businesses.

Ingram Micro is seeking an experienced Technical QA Manager who can lead quality engineering initiatives within Agile SCRUM teams. This role requires a strong mix of technical expertise, people leadership, and stakeholder management skills, along with the ability to collaborate effectively across Development, Product, and Production/Operations teams.

The ideal candidate will drive quality strategy, automation excellence, and release reliability, while managing a team of QA engineers and ensuring continuous improvement in quality practices.

Key Job Functions / Requirements

• Lead the design, development, and implementation of enterprise-level test automation architecture and frameworks

• Supervise, mentor, and manage a team of QA engineers, ensuring high performance, skill growth, and accountability

• Own and drive end-to-end quality strategy, including functional, integration, E2E, performance, and automation testing

• Lead technical discussions and decision-making with Development teams to ensure testability, quality standards, and defect prevention

• Act as the primary QA point of contact for Production/Operations teams, driving:

  • Production defect analysis and root cause identification

  • Feedback loop into QA and Development

  • Continuous improvement in production stability

• Develop test tools, test beds, data mock-ups, and other test infrastructure to enable continuous testing and integration

• Drive implementation of advanced automation practices in an Agile/Scrum environment (BDD/TDD, shift-left testing)

• Research tool capabilities and integrate with other technologies by coding interfaces, custom functions, and reusable components

• Work with multiple teams to drive continuous improvement initiatives and ensure successful adoption

• Conduct automation code reviews to ensure quality, scalability, and adherence to best practices

• Collaborate with Product and Development teams for requirement clarification, estimation, and test strategy design

• Establish and maintain a Behavior/Test-Driven Development culture

• Support refactoring of legacy code to improve testability and automation coverage

• Provide oversight on test infrastructure, environments, and test data management

• Own Release Automation & Deployment Automation across multiple environments

• Lead release readiness discussions and ensure quality gates are met before production deployments

• Collect and analyze test metrics, provide insights, and make recommendations to stakeholders

• Drive usage of monitoring tools, log aggregation, dashboards, and analytics to ensure operational excellence

• Provide technical guidance on automation, performance, scalability, security, and testing design

• Lead stakeholder communications, providing clear updates on quality status, risks, and mitigation plans

• Ensure strong collaboration across QA, Development, Product, and Production teams for seamless delivery

Education

Bachelor’s Degree in Computer Science or equivalent

Minimum Experience

• 8+ years in QA/Testing

• 2+ years in technical leadership role

Specialized Knowledge & Skills

• Strong experience in automation requirement gathering and solution design

• Demonstrated expertise in full-stack quality assurance and test engineering

• Experience in architecting test automation solutions for enterprise applications (web, SOA, ETL, backend)

• Strong leadership and supervisory skills with the ability to manage teams and drive cross-functional alignment

• Proven experience in leading discussions with Development and Production teams, including defect triage and release decisions

• Proficiency with open-source automation tools:

  • Selenium, Playwright, Cucumber, REST Assured, Postman, SOAP UI

• Expertise in automation frameworks:

  • Keyword-driven, Data-driven, Hybrid, BDD, TDD

• Programming skills:

  • Java, Python, C#, Groovy

• Strong experience with CI/CD pipelines and DevOps practices:

  • Jenkins, Docker, Maven, Gradle

• Hands-on experience with cloud platforms and monitoring tools:

  • AWS, Azure, Kubernetes, Grafana, Kibana, Elasticsearch

• Expertise in QA tools:

  • Selenium WebDriver, Jira, TestNG, Appium, HP ALM, JBehave

• Strong ability to:

  • Manage sprint-based testing cycles

  • Drive automation maturity and scalability

  • Quickly learn new technologies and drive innovation

• Deep understanding of Agile QA methodologies and best practices