Global Operations Manager - Growth Partnerships

About the Role

Ingram Micro is seeking an experienced Operations Manager to support and scale our Strategic Partnerships business with a focus on DoiT, deals desk and billing and reporting operations, for Ingram’s IaaS vendors. This role plays a key part in driving operational excellence, ensuring deal accuracy, providing critical insights from billing and reporting data, and enabling smooth engagement between Ingram Micro and our hyperscaler partners.

Key Responsibilities

Deals Desk Operations – AWS PPAs (via DoiT)

• Manage the end‑to‑end AWS Private Pricing Agreement (PPA) workflow for DoiT‑supported AWS deals.
• Review incoming PPA requests for accuracy, completeness, and alignment with program rules.
• Partner with Sales, Vendor Management, and DoiT teams to validate requirements and timelines.
• Ensure timely submission, approval workflows, and tracking of PPA lifecycle milestones.
• Maintain audit‑ready documentation for all PPA transactions.

Metrics & Reporting – AWS Billing and Consumption Data

• Build performance dashboards tailored for leadership, Sales, and Vendor Management teams.
• Analyze customer and product‑level AWS usage to uncover insights that improve forecasting and profitability.
• Partner with Product Management and IT to define data and reporting requirements to ensure accurate and timely reporting is available via our existing reporting tools.

#LI-Hybrid
Hyperscaler Vendor Operations Support

• Serve as an operational liaison for hyperscaler vendors (AWS, Microsoft, Google, etc.).
• Manage operational escalations, coordinating across cross‑functional teams to drive timely resolution.
• Document and improve processes impacting vendor programs, partner incentives, and marketplace operations.

Process & Systems Ownership

• Partner with IT and Product teams to enhance automation and data accuracy within Ingram systems.
• Maintain SOPs, knowledge bases, and process documentation.

Qualifications

• 5+ years of experience in cloud operations, sales operations, billing operations, or vendor management.
• Experience working with AWS programs, billing data, or cloud marketplace operations preferred.
• Strong analytical skills; advanced Excel/Sheets skills required (SQL, PowerBI, or Tableau a plus).
• Proven ability to manage cross‑functional processes in a fast‑paced environment.
• Excellent communication skills with the ability to simplify complex operational topics.
• Strong attention to detail and a mindset focused on process improvement and scalability.

Success Criteria

• High accuracy and turnaround time for AWS PPAs.
• Reliable, actionable AWS billing insights for stakeholders.
• Improved operational efficiency and reduced friction for hyperscaler vendors.
• Demonstrated ownership of process improvements and cross‑team collaboration.