About the Role

Ingram Micro is seeking a customer-focused and detail-oriented Customer Experience Representative to support our growing Public Sector team. In this role, you will serve as a primary point of contact for customers, providing outstanding service while assisting with order management, shipment tracking, account inquiries, and issue resolution.

If you thrive in a fast-paced environment, enjoy helping customers, and are looking to build your career with a global technology distribution leader, we'd love to hear from you.

What You'll Do

• Serve as the first point of contact for customer inquiries via phone, email, and internal support channels
• Provide prompt and professional support regarding orders, shipments, returns, and general account questions
• Track and research order status, delivery updates, and shipment issues
• Route customers to appropriate departments including sales, technical support, billing, or other internal teams
• Enter and maintain accurate customer records and transaction details in company systems
• Utilize internal databases and tools to research and resolve customer inquiries
• Document customer interactions, concerns, and trends to support continuous process improvement
• Collaborate with sales, operations, and support teams to deliver an exceptional customer experience
• Assist with administrative and operational tasks as needed to support team objectives

What We're Looking For

• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving and organizational abilities
• High attention to detail and accuracy
• Comfortable using various computer systems, databases, and Microsoft Office applications
• Ability to work independently while collaborating effectively within a team
• Positive attitude with a customer-first mindset

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 0-2 years of customer service, customer experience, order management, inside sales, account support, or related experience
• Experience supporting business-to-business (B2B) customers is a plus
• Experience working with CRM, ERP, or order management systems preferred

Why Join Ingram Micro?

• Opportunity to grow your career with a global leader in technology and supply chain solutions
• Collaborative and supportive team environment
• Exposure to Public Sector customers and technology solutions
• Ongoing learning and professional development opportunities
• Competitive compensation and benefits package