Associate Client Service Manager

The client services manager (alongside the account manager) works closely with vendors and internal stakeholders (VBMs/BDEs/Sales), serving as a trusted point of contact and contributing to strategic marketing planning and execution.

This Entry level role is responsible for developing, executing, and measuring marketing programs that drive customer acquisition, sales growth, and market share. The individual partners with sales, vendors, and channel partners to execute effective campaigns, advertising initiatives, and marketing strategies while analyzing results and optimizing performance.

Key Responsibilities

Key skills: detail oriented, organized, administrative skills

• Update and maintain trackers, timelines, and documentation for marketing activities

• Schedule and coordinate meetings, campaign milestones, and planning cadences

• Collect and organize marketing materials and assets

• Support campaign kickoff meetings and the proofing/approval process

• Collect and manage post-campaign documentation (POP/POE), track ROI and performance metrics,

and contribute to campaign recaps

• Assist with budget updates, manage claims submissions and receivables tracking.

• Maintain consistent communication and follow-up on campaign activities.

Required Skills & Competencies

Marketing Expertise

• Campaign planning and execution
• Integrated marketing communications
• Market research and competitive analysis
• Customer acquisition and retention strategies
• Channel and partner marketing

Analytical Skills

• Campaign performance measurement
• ROI analysis
• Customer segmentation and profiling
• Data-driven decision making

Collaboration & Communication

• Cross-functional partnership with sales and vendors
• Stakeholder management
• Influencing without direct authority
• Project management and coordination

Experience Level

• Established professional individual contributor
• Works independently with moderate supervision
• Handles moderately complex projects
• May influence others through expertise and guidance
• Bachelor's degree (or equivalent experience)

Approximately 2 years of related experience, including at least 1 year of directly relevant experience