Supvervisor, Billing & Pricing Operations

Role Summary

Ingram Micro isseekinga results-driven and analytical Supervisor – Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations.

Key Responsibilities

• Operations Leadership:

• Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance.

• Lead, mentor, and develop a team of analysts to drive performance and quality.

• Manage complex vendor/reseller issues and act asescalationpoint.

• Partner with vendors and stakeholders toalign onpricing and service delivery.

• Ensure data integrity across systems and regions.

• Reporting & Analytics:

• Oversee delivery of reports and dashboards across regions.

• Drive use of Excel, BI tools, and automation for reporting efficiency.

• Translate business requirements into reporting frameworks and insights.

• Process Improvement:

• Identifyinefficiencies and lead process improvement initiatives.

• Drive automation, AI adoption, and operational transformation efforts.

• Collaborate on cross-functional improvement programs.

• Escalation Management:

• Own escalations with financial or operational impact.

• Collaborate globally to resolve issuesin a timely manner.

• SubjectMatter Expertise& Team Development:

• Maintain SOPs and ensure adherence to processes.

• Provide coaching, training, and onboarding support.

• Drive knowledge sharing and capability building.

Required Qualifications

• Bachelor’s degree in Finance, Business, Analytics, or related field.

• 5–8+ years of experience in billing, pricing, financial operations, or reporting.

• Minimum2yearsexperiencein a supervisory or team lead role.

• Advanced Excel skills (pivot tables, macros, automation).

• Strong analytical, problem-solving, and stakeholder management skills.

Preferred / Good-to-Have Skills

• SQL, Python, and Power BI (or similar BI tools).

• Experience with automation tools (Power Automate, VBA, UiPath).

• Exposure to AI/ML and intelligent automation use cases.

• Experience in Cloud Products and Vendors – Billing and Pricing

• Experience with CRM, ERP, or financial systems.

Key Competencies

• Leadership and team development

• Data-driven decision-making

• Financial and operational acumen

• Continuous improvement and automation mindset