Associate III - IT Support

This position is onsite at our Hazleton, PA office.

Your Role:

• Seasoned individual contributor working as a technical support subject matter expert.

• Responsible for the monitoring, troubleshooting and maintenance of all IT solutions at supported Office, facility, as well as remote users.

• Experience with network and servers’ equipment with knowledge of network security, as well as assisting with server and network deployment experience.

• Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues

• Analyze computer issues and quickly develop the best course of action.

• Knowledge of Microsoft Suite and various productivity software

• Assist onsite and remotely to support other facilities and associates within the US.

• Works under limited supervision for routine situations.

• Problems typically are not routine and require analysis to understand.

• Makes minor adjustments to working methods.

• Explains practices, procedures, and policies to reach agreements with others outside of the job area.

• Provides technical support and collaborates with various IT functions to complete IT projects

• Assist with UAT testing and troubleshooting post change implementation

• Proficient in the various competencies relevant to their job.

• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

• Ability to lift a minimum of 50 lbs.

• Works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.

• Determines methods and procedures for new assignments.

What you bring to the role:

• Two-year college degree or equivalent combination of education and experience required.

• 3 + years of experience in IT Operations or similar area of technical support.

• Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

• Experience with PC/Laptop repair and troubleshooting.

• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server).

• Experience with Active Directory for Windows servers.

• Experience with Warehouse Automation Systems is a plus.