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Position Summary:
- Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions.
- Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability.
- Works with marketing and product managers to define new products and may provide insight from the field back to these groups.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Requirements:
Candidate must possess at least a Degree in Information Technology, Software Engineering or equivalent.
Required at least 3 years of relevant working experience in Pre-Sales role.
Experienced with Hitachi or related products is a plus
Excellent communication skill.
Ability to collaborate closely with Go-To-Market teams from technical aspects to ensure deal closure successfully and increase the business revenues.
Fast learner, proactive, positive mindset and attitude, and as well as to play as an effective team player.
Good command of English
Required skills
- Technical Support
- Software Engineering
- Reliability