Sales Account Manager

Account Management

• Manage and develop a defined portfolio of existing VCG accounts, building deep relationships and acting as a trusted technology advisor
• Identify and convert upsell and cross-sell opportunities across the full VCG solutions portfolio, including Connectivity, Networks, Security, Collaboration, and Cloud
• Conduct regular account reviews to understand customer objectives, technology roadmaps, and upcoming renewal opportunities
• Ensure high levels of customer satisfaction and retention by working closely with VCG’s technical and service delivery teams
• Maintain accurate and up-to-date account plans, opportunity pipelines, and forecasts within the CRM

New Business Development

• Prospect and develop new business opportunities through a combination of marketing-qualified leads, referrals from existing accounts, and targeted self-generated activity
• Work closely with the Marketing team to follow up on campaigns, events, and inbound enquiries in a timely and structured manner
• Identify and pursue new logo opportunities within defined verticals and target markets, leveraging VCG’s full suite of MSP and technology solutions
• Build and maintain a healthy new business pipeline, managing deals from initial engagement through to close
• Develop strong relationships with vendor partners (including Cisco, Fortinet, and Microsoft) to leverage co-sell opportunities and market development support

Solutions & Technical

• Develop a strong working knowledge of VCG’s full solutions portfolio: Connectivity, Networks, Security, Collaboration (UCaaS, Microsoft Teams, CX), and Cloud.
• Articulate the value of VCG’s Managed Services wrapper and how it differentiates the business in a competitive MSP market
• Work with pre-sales and technical teams to develop compelling proposals, tender responses, and solution presentations
• Stay current with emerging technologies, vendor product developments, and market trends relevant to the MSP landscape

Performance & Growth

• Achieve and exceed agreed monthly and quarterly revenue and margin targets across both new business and account growth activity
• Actively contribute to the sales team culture, sharing market insights, best practices, and competitive intelligence
• Demonstrate a desire for personal and professional development, taking advantage of vendor training programmes and internal learning opportunities
• Represent VCG professionally at industry events, customer meetings, and partner engagements