Platform Success Representative with English

About us:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways.

As a Platform Success Representative, you will be:

• Achieving sales targets by proactively managing a group of platform trading customers.

• Identifying, onboarding, and reactivating new and dormant online partners.

• Training and educating partners to promote a self-serve approach on the platform.

• Collaborating with internal teams to maximize sales opportunities through the platform.

• Handling inbound queries and providing solutions within the defined SLA.

• Focusing on customer base growth, platform utilization, and revenue targets.

• Resolving day-to-day platform issues and driving insights during customer interactions.

• Promoting Ingram Micro campaigns and increasing platform engagement.

• Driving self-serve quoting and quote-to-order conversions.

• Monitoring customer trends and collaborating on resolving challenges.

• Working a Monday to Friday schedule from 11:00 AM to 8:00 PM.

About you :

You are:

• Pro-active!

• Customer oriented

• Thinking outside the box to drive positive improvement

But you also have:

• Knowledge of professional, effective telephone techniques and customer care

• trong negotiation and influencing skills

• Good knowledge of IT products

• Excellent communication skills: written and verbal required.

• Ability to meet deadlines

• Team player approach

• Fluent English

About our offer:

• CompetitivesalaryBonus system

• Additionalhealth insurance

• Food vouchersTransport Allowance

• Well-beingProgramMultisport card

• Referralandbaby bonus

• Paidholidaydaysincreasingin time

• Chance to practiceforeignlanguageskillsandattenddifferent trainings

• Variousopportunitiesforcareerdevelopmentandgrowthwithinthe company

• Freeaccess to an online learning platform

• Hybridtypeof work

• Modernofficespacewithfreecoffeeandhot beverages

• Recognition awards

We donotfinishwiththegoodnews, becausewehave:

• Impressive parties

• Lotsofsocial events

• Company discounts

• A uniqueopen-minded culture

• Fresh, livelyandfriendlywork environment

• TrendingTikTokandInstagram accounts

• Inspiringleaders

What are you waiting for? Apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-NB2 #IngramMicroBulgaria